Introduction
At ArrowHit, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services. We comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
Information We Collect
We only collect information that is necessary for us to provide you with our services and to improve your experience on our site. This may include:
- Personal Information: Name, email address, and phone number when you fill out our contact or project brief forms.
- Usage Data: Information about how you use our website, including IP addresses, browser types, and pages visited, collected via cookies and analytics tools.
- Communication History: Records of your interactions with us, including emails and call notes.
How We Use Your Data
We use the information we collect for the following purposes:
- To provide and maintain our services.
- To communicate with you about your projects or inquiries.
- To send you important updates or marketing materials (only if you have opted in).
- To analyze website performance and improve user experience.
- To comply with legal obligations.
Data Security & Retention
We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
Third-Party Services
We may use third-party service providers to help us operate our business and the website. These may include:
- Analytics: Vercel Web Analytics (cookieless) and Google Analytics to understand site traffic.
- Hosting: Vercel for website hosting and delivery.
- Communication: Email and scheduling providers such as Google Workspace and Calendly.
- Forms: Formspree for processing contact form submissions.
These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request the correction of any inaccurate or incomplete data.
- Request the deletion of your personal data, subject to legal requirements.
- Opt-out of marketing communications at any time.
Cookies
We use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent, though some features of our site may not function properly without them.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: ethan@arrowhit.xyz
Location: Sydney, NSW, Australia